Return and Refund Policy

At Pearlyne, we want you to feel confident and happy with your purchase. If for any reason you are not fully satisfied, please review our return and refund policy below.

Return Eligibility

To be eligible for a return, the product must be unused, in its original condition, and returned with all original packaging, tags, and accessories. Items showing signs of wear, damage, or alteration may not qualify for a return.

Return Timeframe

Customers can request a return within 3 days of receiving the order. Return requests made after this period may not be accepted.

Refund Process and Timing

Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–7 Business Days . Processing time may vary depending on your bank or payment provider.

Exchange Options

We may offer exchanges for eligible products in case of size issues, availability, or defects. Exchange requests must be made within the specified return timeframe and are subject to product availability.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 24–48 Hours of delivery at pearlyne01@gmail.com with clear photos or videos as proof. We will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

Certain items may not be eligible for return or refund, including:

• Products purchased during special sales or clearance offers
• Personalized or customized jewellery
• Items returned without original packaging
• Products damaged due to misuse or improper handling

Return Shipping Costs

Return shipping charges may be borne by the customer unless the return is due to a damaged, defective, or incorrect product. In such cases, Pearlyne will cover the return shipping cost.

If you have any questions regarding returns or refunds, please contact us at pearlyne01@gmail.com We are always here to help and ensure your shopping experience is smooth and reassuring.